1. Overview

This Shipping & Delivery Policy outlines the terms under which Digital Choice Hub fulfils and delivers orders to customers across Kenya. By placing an order with us, you agree to the terms set out in this policy.

We are committed to ensuring that your order reaches you in a timely and secure manner. Our logistics processes are designed to minimise handling time and get your purchase to you as quickly as possible.

📦 Note on Affiliate & Partner Products Digital Choice Hub operates both as a direct retailer and as an affiliate publisher. For products purchased through third-party affiliate links or partner sellers featured on our website, all shipping, delivery, and fulfilment responsibilities are handled exclusively by the respective seller or retailer. Digital Choice Hub has no control over, and bears no liability for, the shipping terms, delivery timeframes, charges, or fulfilment practices of third-party sellers. Please refer to the relevant seller’s shipping policy at the point of purchase.

2. Payment Requirements

Payment terms vary depending on your delivery location:

Delivery Zone	Payment Method	Notes
Within Nairobi	Upfront or Cash on Delivery (COD)	COD accepted on all Nairobi deliveries
Outside Nairobi (Upcountry)	Full payment upfront only	Order processed only after payment is received and verified

For Cash on Delivery orders within Nairobi, payment (including the delivery fee of KShs 400) must be made in full to the delivery agent upon receipt of goods. Failure to pay on delivery may result in the goods being returned and the customer being flagged for future orders.

For all orders outside Nairobi, full payment must be received and verified before the order is processed or dispatched.

Accepted payment methods will be communicated at the point of checkout. If you have questions about payment options, please contact our customer support team before placing your order.

3. Delivery Charges

Delivery fees are calculated based on your delivery location as follows:

Delivery Zone	Charge (KShs)	Notes
Within Nairobi	400	Flat rate, all locations within Nairobi
Outside Nairobi (Upcountry)	Quoted per order	Charged on a case-by-case basis depending on location and size

For deliveries outside Nairobi, a delivery quote will be provided to you after order placement and before payment is confirmed. You may accept or decline the quoted delivery fee at that point.

4. Estimated Delivery Timeframes

The following are standard estimated delivery windows after order confirmation and payment clearance:

Delivery Zone	Standard Delivery	Remarks
Within Nairobi	1 – 2 Business Days	Most orders delivered same or next day
Outside Nairobi	2 – 3 Business Days	Varies by region and courier availability

Delivery timeframes are estimates and are not guaranteed. Delays may occur due to factors outside our control, including but not limited to adverse weather, public holidays, courier backlogs, or remote delivery locations.

5. Customer Delivery Information

To facilitate accurate and timely delivery, customers are required to provide the following details when placing an order:

Full name (first and last name)
Active telephone number — a contact you can be reached on at the time of delivery
Precise delivery location — including estate, street, building name or number, floor, and any nearby landmarks to help our delivery team locate you easily

Incomplete or inaccurate delivery information may result in delays, failed deliveries, or additional charges for re-delivery. Digital Choice Hub will not be held liable for delivery failures arising from insufficient details provided by the customer.

If your delivery location changes after placing an order, please notify us immediately before dispatch. We cannot guarantee address changes once an order is already in transit.

6. Order Processing

Orders are processed on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

Processing typically takes 2 – 24 hours from the time payment is confirmed. You will receive an order confirmation and dispatch notification once your goods are on their way.

7. Delivery Coverage

We currently deliver to locations across Kenya. Delivery to remote or hard-to-reach areas outside Nairobi may attract additional charges or extended delivery timeframes. Customers in such areas will be informed prior to order confirmation.

If we are unable to deliver to your specific location, we will notify you promptly and arrange a full refund of your payment.

8. Failed or Missed Deliveries

If a delivery attempt is unsuccessful due to the customer being unavailable or providing incorrect address details, our delivery team will attempt to contact you. A re-delivery fee may apply for subsequent delivery attempts.

Digital Choice Hub is not liable for delivery failures resulting from incomplete, inaccurate, or inaccessible delivery addresses provided by the customer. Please ensure your delivery details are correct at the time of placing your order.

9. Damaged, Missing, or Incorrect Items

We take great care in packaging all orders. However, should you receive:

A damaged item
An incorrect item
An incomplete order

Please contact us within 24 hours of delivery with photographic evidence and your order reference number. We will investigate and resolve the issue promptly, which may include a replacement, credit, or refund at our discretion.

10. Contact Us

If you have any questions about your delivery or this policy, please reach out to our customer support team:

Website: digitalchoicehub.com. Tel: +254 733749372 (WhatsApp)

We aim to respond to all enquiries within 1 business day.

Digital Choice Hub | digitalchoicehub.com | This policy is subject to change without prior notice.

Call Us on Tel : +254 733 749372