At Digital Choice Hub, we want you to be satisfied with your purchase. This policy explains how delivery, returns and refunds are handled so that you can shop with confidence.

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1. Shipping & Delivery Policy

We deliver to customers in Nairobi and across Kenya.

• Nairobi deliveries: Free delivery is available within Nairobi on selected items, as stated on the relevant product page. Delivery times are confirmed when your order is accepted; where available, eligible Nairobi orders may be delivered within 3–24 hours of confirmation.
• Deliveries outside Nairobi: Orders are sent through trusted local courier services. Delivery typically takes 1–3 business days, depending on the destination and courier. Any applicable delivery fee will be shown at checkout or confirmed before dispatch.
• Order processing: Orders placed Monday to Saturday before 4:00 p.m. East Africa Time (EAT) are generally processed the same day. Orders placed after 4:00 p.m., on Sundays or on public holidays are generally processed on the next business day.
• International shipping: Our standard checkout delivery options are currently configured for Kenya. If you require delivery outside Kenya, please contact us before placing your order to confirm availability, delivery charges and estimated delivery time.

2. Returns Policy

If you need to return an item, contact us as soon as possible. Return requests are assessed in line with the conditions below and any rights available to you under applicable Kenyan law.

• Return window: Please request a return within 14 days of delivery.
• Condition of returned items: Unless the item is faulty, damaged, incorrect or otherwise eligible for return under applicable law, it should be unused and returned in the condition received, with its original packaging, accessories, manuals and tags.
• Items that may not be eligible: For hygiene, safety or licensing reasons, certain items may not be accepted for change-of-mind returns once opened or used. These may include opened software, personal-wear items showing signs of use, or items that have been altered after delivery. This does not limit any rights you may have if an item is faulty, damaged, incorrectly supplied or not as described.

3. How to Request a Return

1. Contact us. Email info@digitalchoicehub.com or call/WhatsApp +254 733 749 372.
2. Provide order details. Share your order number, the item you wish to return and the reason for the request. Include photos if the item arrived damaged or defective.
3. Return the item. Once we confirm the return arrangements, you may bring the item to our shop at Rahimtulla Trust Building, 2nd Floor, Room 19, Moi Avenue, Nairobi, or send it using a tracked courier service as agreed with our team.
4. Return shipping costs: For approved change-of-mind returns, the customer is responsible for return delivery costs. If the return is because an item arrived damaged, defective or incorrect, Digital Choice Hub will arrange or cover reasonable return delivery costs, subject to confirmation with our team.

4. Refunds & Processing

After we receive and inspect a returned item, we will let you know whether the refund has been approved. If we need more information to assess the request, we will contact you.

• Approved refunds: Approved refunds will be initiated promptly after approval.
• Refund method and timing: Where possible, refunds will be sent to the original payment method, such as M-Pesa, Visa or Mastercard. The time it takes for the funds to appear depends on the payment provider or financial institution; please allow approximately 2–5 business days after the refund is processed. If the original method cannot be refunded, we will contact you to agree on an appropriate alternative.

This policy does not remove or restrict any consumer rights that apply under Kenyan law.

5. Contact Us

For questions about delivery, returns or refunds, contact us using the details below:

• Business: Digital Choice Hub
• Address: Rahimtulla Trust Building, 2nd Floor, Room 19, Moi Avenue, Nairobi, Kenya
• Phone / WhatsApp: +254 733 749 372
• Email: info@digitalchoicehub.com
• Website: www.digitalchoicehub.com